A Tale of Three Complaints, filled with tickles and giggles

Three recent letters to three different companies. Which do you think I'll patronize again?

To: LGS
Name: Amy Scheer

Message: For my 9-year-old son's type 1 diabetes, we have to count the carbs in his meal, divide it by a number (different at every meal) to determine the amount of insulin he needs, and administer a shot. Though there are many variables at play, this math usually serves us well. Tonight I served your clementines at dinner, and carefully weighed my son's to match it up with your nutrition label. An hour later, his blood sugar was dangerously low--30, the lowest he's ever been. We gave him a sugar source and he recovered, thankfully. The only questionable food we counted was the clementine, so I checked the nutrition facts at another source, which would put your carb count at almost twice what it should be. I am fairly certain that this is what caused his low, which is why I ask that you please doublecheck your nutrition facts. Some consumers simply use these numbers for dietary reasons, but for diabetics, it can be a matter of life and death. Please take care of this so that others don't encounter the situation we did. Thank you.



8-5-13

Dear Amy:

Thanks for bringing this matter to our attention. We will definitely check our Clementines nutritional information, and make any necessary adjustments.

We are very glad to hear that your son recovered from his low blood sugar condition, and we hope that he is now well. We recognize that families like yours have to pay close attention to their family members' diets, and we certainly want to provide the most accurate information available. Unfortunately, as you know, the sugar and carb content can differ from one piece of fresh fruit to another, and the dietary analysis from one nutritional authoritiy to another often differs as well. Nevertheless, we will take your comments under advisement, and make any changes that are deemed necessary.

Thank you again for taking the time to write.

Sincerely,

LGS

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To: Kraft

For my son's diabetes, we have to count the carbs in his meal to determine how much insulin he needs. I'm wondering about your counts on "grilled cheese explosion" mac n cheese. Is it 59g of carbs for a cup, or for half a box? The nutrition label says both. That's a pretty high carb count, so we need to be sure--and I'm worried that half a box isn't quite a cup.


Thank you,

Amy Scheer




From: Onlineteam2@casupport.com

Subject: Re: Your Comment/Question

Date: July 29, 2013 9:31:59 AM EDT


Thank You for Contacting Us!

Hi Amy,


Thank you for visiting http://www.kraftfoods.com/.


Please refer to the nutrition facts panel on the packaging.


The product package is always your best resource for current ingredient and nutritional information.

If you haven't done so already, please add our site to your favorites and visit us again soon!


Kim
Consumer Relations


I called to get a more direct answer, which never came. Subsequently, they sent me a coupon good for one box of mac and cheese, "not to exceed $1.43."

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JUL 25, 2013 | 10:22AM EDT

Name: Amy

Subject: [Mindvalley Support - Product Inquiries]

I'm interested in purchasing the Lee Holden Qi product. I'm wondering if the $99 buys you anything tangible--actual DVDs or CDs? Thanks.




JUL 30, 2013 | 11:52PM EDT

Hello Amy!

This is Suzie from the Mindvalley team=D

I am very sorry for the late reply! If you still need my help…

This program is only available in digital version at the moment; if this changes we will let you know!! =)

Please get back to me if you need anything else, have a funny day filled with tickles and giggles!

Suzie

Mindvalley Experience Manager

Inspiring us this week: Omharmonics

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